Maximizing Business Efficiency
Service Quality Cost Optimization Innovation Customer Experience
IT Service Management & Integrations
PMD revolutionizes employee virtual agent experience, incorporating global customer context. We also focus on Core Asset Management, IT Financial Management, CMDB alignment and proactive workflows.
Customer Service Management
We Improve B2B and B2C interactions with a proven methodology. Also, streamline customer information management, track SLAs, automate case assignment, and optimize workload distribution.
Project Portfolio Management
Let PMD NowSolutions listen, understand, and offer tailored recommendations for SPM implementation. Oversee business strategies on a unified platform, aligning teams and achieving success.
IT Operations Management
Enhance CMDB health with PMD NowSolutions’ expert guidance and ITOM Managed Service. Leverage internet-connected devices for improved efficiency, seamlessly integrate data into ServiceNow, and utilize ACC for vigilant system monitoring.
HR Service Management
PMD NowSolutions accelerates HR Service Delivery through a powerful Virtual Agent. Seamlessly integrate with Microsoft Teams for enhanced collaboration and simplify file management for compliance.
Customers gain capacity security through a single agreement, upfront rate discounts, and billing certainty. Ideal for continuous advisory and delivery needs, eliminating separate Statements of Work (SOWs) for additional resources procurement.
Integrated Risk Management & Cybersecurity
Configure Compliance projects, streamline control, manage stakeholders, and prioritize risk identification for effective risk management. Develop scalable RCM framework for future requirements.
User Experience & Interaction Design
Empower employees with self-service. PMD NowSolutions prioritizes human-centric interactions, streamlines issue resolution, and provides comprehensive context and AI-driven recommendations for swift problem-solving.
How we do it
- Align to ServiceNow best practice and minimise customisations.
- Secure upgrade path, reduce maintenance costs, customer self sufficiency.
- All consultants are ServiceNow certified and industry accredited.
- Constant investment in training and skills.
- Average ServiceNow experience 3+ years per consultant.
- Industries Include Construction, Financial Services, Education, Telecommunicatios, Government, Utilities, and Technology.
- Dedicated capabilities established for IRM/Cyber Security, CSM, ITSM, HR, and more.
- Agile delivery methodology allowing flexibility on the customer end, and control and velocity on our end.