IT Service Management & Integrations
Leveraging the power of the ServiceNow platform, we enable organizations to streamline their IT service management processes and improve service delivery.
Virtual Agent for ITSM
PMD has revolutionized the virtual agent experience for employees by incorporating the local context of our global customers into every interaction
IT Asset & Cost Management
PMD NowSolutions offers Core Asset Management to enable organizations to monitor the expenses, quantities, and agreements for their hardware and software assets.
CMDB & Service Portfolio Management
PMD NowSolutions offers the ability to construct logical representations of assets, services, and the relationships between them that make up your organization’s infrastructure.
Incident & Problem Management
With intelligent workflows and powerful root cause analysis features, organizations can proactively resume services and ensure the building blocks of their ITSM capability are rock solid.
Change & Release Management
Accelerate your change management process with streamlined approval workflows, automated deployment scripts, and comprehensive risk management capabilities on a single platform.
Request Management
Enables users to submit and track requests, automate approvals, and manage workflows, all from a single platform. Request Management can be customized to meet the unique needs of any organization and can integrate with other ServiceNow modules for end-to-end ITSM.